Privacy Policy

At Smileworks Dental, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Alberta Personal Information Protection Act (PIPA).

Last updated: January 1, 2025

1. Information We Collect

We collect personal information that is necessary to provide dental services to you, including: your name, date of birth, contact information (address, phone number, email address), health history, dental history, insurance information, and payment information.

We collect information directly from you when you complete patient intake forms, communicate with our office by phone, email, or in person, or use our website.

2. How We Use Your Information

We use your personal information to: provide dental treatment and follow-up care, communicate appointment reminders and treatment information, process insurance claims and payments, comply with legal and regulatory obligations, and improve our services.

We will not use your personal information for any purpose other than those for which it was collected without your consent, unless required by law.

3. Sharing Your Information

We may share your personal information with: dental specialists or other healthcare providers involved in your care (with your consent), your dental insurance company to process claims, and third-party service providers who assist us in operating our practice (subject to confidentiality agreements).

We will not sell your personal information to third parties under any circumstances.

4. Protecting Your Information

We implement administrative, physical, and technical safeguards to protect your personal information from unauthorized access, use, or disclosure. Our electronic records are stored on secure, encrypted systems. Paper records are kept in locked facilities accessible only to authorized staff.

5. Your Rights

You have the right to access your personal information held by us, request corrections to inaccurate information, withdraw consent to the use of your information (subject to legal limitations), and file a complaint if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information below.

6. Website & Cookies

Our website may collect non-identifying information such as browser type, pages visited, and time spent on pages through cookies and analytics tools. This information is used to improve our website and is not linked to your personal identity. You may disable cookies in your browser settings.

7. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Smileworks Dental
Suite #101, 506 71 Ave SW, Calgary, AB T2V 4V4
Phone: (403) 255-7833
Email: team@smileworkscalgary.com